Updated: Thursday 14th May 2020, 11:32am

Health and Safety First:

The safety and well-being of our guests, team and the wider community remains our top priority. We have therefore suspended all tours until June 30th 2020 in response to the ongoing global impacts of COVID-19.  While we can't wait to be back up and running again soon, we will be following all Government health and safety advice provided to determine when this is appropriate.  We continue to monitor this advice and will resume tours when it's safe for all involved.

 

 

Bookings between March 23rd and June 30th 2020:

We're working hard to ensure anyone who had a booking with us between March 23rd and June 30th 2020 is being looked after.  We apologise that some processing times are taking much longer than expected.  Guests who booked via Dingo's directly can choose to convert their booking into an open dated voucher, which is valid for travel for 24 months, change the date of their booking into the future, or to cancel their booking.  We are not imposing a fee to make any of these changes, however date changes may be subject to fare differences for public holiday dates.

We'd like to remind guests that if you have booked through a travel agent, you will need to contact your agent directly to discuss your options.

Future Bookings:

 

We understand that for many, planned travel beyond June 30th 2020 may need to be delayed or rethought as a result of this crisis.  If you have a booking with us beyond this date, we're still offering guests the option to make changes to bookings without a fee if more than 48 hours notice is received.  Thus, we recommend contacting us early if you need to make any booking amendments.

 

Again, we remind guests who booked through an agent that they will need to contact their agent directly to discuss options bookings.

Contact Us:

We hope everyone remains safe during this tough period and hope to be welcoming guests to Fraser Island again very soon.  Our team remains contactable via phone and email from Monday through to Saturday if you would like to speak with someone.

Contact Us

Phone +618 8131 5750
Free Call 1800 111 126

Email res@dingosfraser.com

Office Hours 
9am - 5pm, Monday to Saturday

20 Spectrum St, Rainbow Beach

QLD 4581

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