Dingos Fraser Island Tour Booking Terms and Conditions

 

1.Our agreement

These booking terms and conditions become the contract between you and Dingo's Fraser Island Tours (“us”, “we”, “our”) when you make a booking with us for a tour provided by us. The relevant tour will be the one identified in the booking documentation provided to you in connection with your booking.   By booking your tour with us you agree to be bound by these terms and conditions.

2.Payment

Customers must pay for their tour in full at the time of booking.  Agents must submit a credit application which must be approved before alternative payment arrangements can be accessed.

3.Bookings, changes and cancellations

For operational reasons we may need to change the order of the itinerary.  Our tours are very dependent on tidal and weather conditions and as such the itinerary order may be changed to maximise your time at each location.  Should changes to the tour be required, Dingo’s will make every effort possible to ensure no attractions are missed.  There may be some occasions in which some locations can not be visited which are out of our control, in which case we will endeavour to find a suitable alternative.

There may be some instances in which Dingo’s need to change the details of your tour, such as a date change or vehicle change for operational reasons.  If you cannot participate in a re-scheduled tour, then we will give you a full refund except that we cannot refund the amount of any credit card fees charged in connection with your booking. 

Customers wishing to change or cancel their tour must do so at least 72 hours before the tour departure time or fees may apply (see below).  Any changes are subject to availability.  Notifications of intent to change or cancel which are made out of office hours are deemed to be received at the time when the office next opens.

You must confirm the names of all customers participating on a tour and any dietary or other requirements at least 48 hours before the time for departure (see below).  You may request changes (including to the names of the participating customers) after this time and we will do our best to accommodate your request. However, we cannot guarantee it.  If we can accommodate a request for late changes then we reserve the right to charge you any additional fees or surcharges associated with the request.

 

Any guest that has a medical condition which requires specific medication, or one which could likely become exasperated through participation in the tour, must notify us of these details during their booking and confirmation processes.  Any guests that require regular medication should ensure they have adequate supplies with them for the duration of their tour.  Lead drivers should be notified of the location of any life saving medication that is carried, such as but not limited to, Epipens, asthma inhalers, diabetic medication.  All information collected is kept confidential and only shared with staff directly involved in managing their health and safety. 

    

We can accommodate customers with limited mobility but we ask that you raise any concerns about access and mobility with us at the time of booking to ensure that the tour is suitable. Due to the nature of the activities on tour, guests are advised that a moderate level of fitness is recommended.

Where bookings are open dated or a booking is changed to an unspecified date, the tours must be taken within 12 months of the date of the original booking after which time your voucher for travel will expire.

 

Open dated vouchers/bookings expire 12 months from date of issue.  Once a tour date has been selected, this booking is then governed by our standard terms and conditions.

4.Fares and surcharges

Fares: Our quoted rates are valid between 1 April and 31 March the following year.

Public Holiday Surcharge: Tours operating over a public holiday are subject to an additional surcharge payable at the time of booking.

Credit Card Surcharge: A credit card surcharge of 1.5% may be charged if you use a credit card to pay for your booking.

 

Cancellation Fee: Cancellations within 72 hours of the tour departure time or a customer’s failure to attend the tour at the scheduled time will attract a 100% cancellation fee.

Re-booking Fee: If you wish to reschedule your booking within 72 hours of the tour departure time, we may be able to accommodate your request but do not guarantee it as it will be subject to availability. Such changes may be subject to additional fees.   

5.Information from you

The terms of our access to National Parks require us to collect certain information in respect of each customer participating on a tour.  If you do not provide the required information, we cannot finalise the booking.

Please advise us of any dietary or other requirements at the time of booking and when you reconfirm your tour (see below).

Personal information is collected and managed in accordance with our privacy policy which can be accessed here

6.Confirmation

Please ensure that you reconfirm your tour directly with us at least 48 hours prior to the tour departure time.  Failure to do so may result in us being unable to accommodate all of your needs.

We ask that you reconfirm the names of all customers participating on the tour, their dietary requirements and whether each guest will be participating as a driver (see driver eligibility criteria). You can reconfirm by emailing res@dingosfraser.com  or by calling our reservations team between the hours of 9am and 5pm (AEST) any day of the week on 1800 111 126.

7.To be eligible as a driver during tour

Any guest wishing to participate in driving during their tour MUST meet all of the following criteria:

-       Be over the age of 21 years

-       Have held a full manual drivers license for at least 1 year

-       Have their national drivers license with them (International driving permits unaccompanied by a national drivers license are invalid).

 

Any guests that fail to meet all of these criteria will be ineligible to partake as drivers, however can still join the tour as a non-driver.

8.What to bring

You will need to present confirmation of your booking on the day of your tour. We accept digital copies so that you don’t have to print your confirmation.

 

Due to limited space in the vehicles, only small overnight bags can be taken on tour.  Larger items can be stored free of charge at Freedom Hostel for the duration of your tour.  If you have valuables you wish to leave behind, we recommend arranging a locker for these items for the duration of your tour.

 

Guests are advised they should bring along the following items for all Dingo’s Tours: Comfortable clothing and footwear, swimwear, towel for beach and showers, hat, sunscreen, insect repellent, flashlight, refillable water bottle, warm clothes for night time, water and sand proof bag to store camera/iPods/phones.

 

Guests joining our 3 Day Tag Along Tour should also pack the following, in addition to the above items: $2 coins for the showers and a sleeping bag.  Some guests may wish to bring along a travel size pillow also, which are not provided on this tour.

9.Participating on the tour

Guests must reconfirm direct with our reservations team at least 48 hours prior to travel, where we need to collect any applicable dietary and medical requirements and update your driver status.

 

All guests MUST attend a mandatory briefing, which covers important island and safety information, prior to the departure of their tour.  Guests who fail to show for their briefing risk missing their tour and being classed as a 'no show', forfeiting their fare.  If you experience difficulty making it to your briefing, you must notify our reservations team in advance of its starting time.

 

While on the tour you are responsible for your own personal safety.  Tours to remote locations, such as Fraser Island, pose inherent dangers and risks that are generally not found elsewhere.  For example; on Fraser Island you will be exposed to heat and sun.  Fraser Island is home to wildlife that can cause you harm if you are not vigilant such as snakes and dingoes.  Medical assistance and emergency services on Fraser Island can take hours to arrive.  Your lead driver is trained in first aid and carries a first aid kit on tour but is not responsible for protecting you from these dangers. It is important you listen to all instructions and directions given by your lead driver and briefer to ensure you are aware of important safety information and what to do in case of an emergency.

 

​The group will remain together for the majority of the tour. However, you will have the opportunity at various times to participate in additional activities such as an extended walk or swimming independently.  

 

​If you choose to swim during your tour you must ensure that you participate in any swimming or water activities within the range of your own abilities.  These activities are not supervised by any life savers or any other person.  During this time your lead driver may be occupied with other customers or may be preparing your catering.  

 

Guests can take a limited amount of alcohol on tour.  This is for health and safety reasons, as well as having limited space in the vehicles.  Questions regarding alcohol on tour will be answered during the mandatory safety briefing.

NO GLASS can be taken onto the island.  Lead drivers are there to facilitate a safe and enjoyable journey across Fraser Island, but are not responsible for monitoring alcohol consumption during tour.  Guests are responsible for ensuring they adhere to their own limits.  Drivers will be breath tested the mornings of tour and will be refused to drive if they are shown to be over the limit. Any guest that misses part of their tour due to alcohol consumption will not receive any compensation.

 

10.Authority on tour

Our tours are run by a lead driver.  The decision of the lead driver is final on all matters likely to affect the safety or well-being of any traveller or staff member participating in the tour.  If you fail to comply with a decision made by the lad driver, or interfere with the well-being or mobility of the group, the lead driver may direct you to leave the trip immediately with no right of refund.  Guests who are removed from the tour will be taken back to Rainbow Beach with all related expenses of which to be incurred by the guest being removed from tour.

We expect all of our customers to respect other guests and staff on the tour and to comply with all instructions given by the lead driver.  Your must at all times comply with the law, and you also agree to travel in accordance with our responsible travel guidelines.

11.Consent to use of images

You consent to us using images taken of you during your tour for advertising and marketing purposes. This may include posts on social media.  Please notify your lead driver at the start of the tour if you do not wish to appear in any photos or video.

By connecting your own images with us in social media posts, such as #mydingosfraser or #dingosfraserisland or @dingosfrasertours , you agree that we can re-post or use such images.  We will credit the origin of the original post in each case.

12.Limitation of liability

To the fullest extent allowed at law, we exclude all implied warranties together with all liability for loss, death, injury or damage that you may suffer (directly or indirectly) as a consequence of booking or participating in the tour or for any breach of these terms and conditions by us.  You agree to release us, our officers, employees, agents and representatives from any and all liability and you irrevocably waive any claims that you may have against us arising out of or in connection with your booking or participation on the tour.

For any liability that cannot be excluded at law, our liability is limited to, at our sole discretion, providing you with a tour of equivalent value or refunding the amount paid by you for your tour. 

You may not make any claim against us that relates to indirect or consequential loss, loss of profits or economic loss or for punitive or exemplary damages.

13.Travel Insurance

If a passenger is unable to make their trip due to circumstances not of their own fault e.g. road blocks due, weather, late buses etc, Dingo’s will issue them a letter to claim back on their travel insurance. We recommend that all clients have travel insurance, especially during wet season (Jan-Apr).

Guests are strongly advised to take out travel insurance to cover themselves in the event of any unforeseen circumstances. 

 

14.Feedback

We welcome feedback from all of our customers. Feedback on tour can be given to your lead driver. If wish to provide feedback after your tour please contact us by email on res@dingosfraser.com  or by telephone on +61 8 8131 5750.

15.General  

These terms and conditions are governed by the laws of the State of Victoria and the parties submit to the non-exclusive jurisdiction of the courts exercising jurisdiction in that place.

If any provision set out in these terms and conditions is unenforceable or void by law then it is to be severed from these terms and conditions.  The remaining provisions will remain in full force an effect provided that the severance of the relevant provision has not materially altered their intended operation.

15.Open-dated vouchers

Guests who hold an open-dated voucher must contact our office to secure their preferred date of travel, which is subject to availability.  Guests wishing to use their open-dated voucher for travel on a tour which runs over a public holiday may be subject to a public holiday surcharge. 

Open-dated vouchers are not a ticket to travel until a date of travel has been secured with our office and a confirmation has been issued.  Once a date of travel has been secured, the booking will then be subject to our regular terms and conditions.  Any open-dated voucher which is not used before it's given expiry date will be forfeited without refund.  Open-dated vouchers are valid for 12 months from date of issue, unless otherwise stated. 

 

Open-dated vouchers issued as a result of COVID-19 are valid for travel for 24 months from the guests original booked date of travel and this will be confirmed at time of issue.

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Australian Tour Operator.